Grooming policies
A few simple rules keep every dog safe and our schedule fair for all our clients. Thank you for reading them before your appointment.
- 48 hours' notice to cancel or reschedule.
- More than 15 minutes late? We may reschedule or charge a late fee.
- Pick up within 45 minutes of your dog being ready.
- Vaccines: Rabies and Distemper/Parvo, with proof before your visit.
How do drop-off and pick-up work?
- Dogs must be collared and leashed at all times, in the parking lot and indoors. No exceptions.
- Your groomer will call you when your dog is ready. If you arrive early, please wait in your car until we call. This keeps your dog and our staff safe.
- We highly encourage owners to drop off and pick up their own dog, so we can walk you through our process and address any concerns on the spot.
- Please be respectful of neighboring businesses and pick up after your dog right away. We're happy to help with bags; just come inside or call.
What vaccinations does my dog need?
For the safety of every dog in our care, all dogs must be up to date on their Rabies and Distemper/Parvo vaccinations.
Email your dog's vaccination records to cleanandbreezydogwash@gmail.com before your appointment.
- Please wait 24 hours after your pet receives vaccinations before grooming.
- Please send records at least 48 hours before your appointment. If we can't confirm them by then, we may cancel the appointment and charge the cancellation fee.
What if I need to cancel or reschedule?
- Please give at least 48 hours' notice to cancel or reschedule. Changes within 48 hours have a fee.
- For a no-show or same-day cancellation, we may charge the full service fee.
- If you arrive more than 15 minutes late, we may apply a late fee or reschedule. Please call us at (515) 608-4808 to check whether we can still fit you in.
- Please pick up your dog within 45 minutes of service completion. A kenneling fee may apply after that.
- Any credits issued are valid for 2 weeks and must be used for the same service.
What should I know before my appointment?
Appointment times and prices are estimates. They can vary with your dog's breed, temperament, coat length and density, mats, and size. Don't see a time that works? Call us to check other options.
Card on file. A credit card secures your grooming appointment and is only charged if the cancellation policy applies. Square, our booking and payment provider, stores your card details; our staff can't see the full number.
Sensitive dogs and puppies. We go at a pace your dog is comfortable with, which can change how long the appointment takes. For puppies new to grooming, we recommend a mini groom first.
Matting. Removing mats takes time. If a shave is needed, we save as much length as we can; severe cases are shaved short to give the skin relief, then we'll talk about a maintenance plan.
Styles. Bring a reference photo. Coat type, condition and behavior affect what's possible, and breed-specific styles can take longer. Coats left 1/2 inch or longer cost extra.
72-hour tidy-up. In the rare event we miss a detail, we'll tidy it up free of charge within 72 hours.
What if my dog gets stressed during a groom?
Our mission is to give your dog the best experience in a low-stress environment. If your dog shows signs of aggression or stress, we may need to stop the groom, and the full fee may be charged.